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Terms & Conditions

Website Product Descriptions & Supply

Smart Marine attempts to describe and load pictures of items available on our Web Site as accurately as possible. If you receive an item not as described to your original order, you can return the product unused and in original packaging, and we will process a refund, or provide a substitute, whichever at your request.

We will do our best to ensure stock is available for supply but occasional delays may still occur. We will endeavour to remedy any problems or offer alternatives quickly. Stock is strictly limited. Product descriptions, prices and images are subject to change at any point without notice and any errors in description or pricing will be corrected and you will be notified/re-invoiced correctly. Sorry, no rain checks. Smart VIP Card prices apply only for Smart VIP Card holders. If you choose not to apply for the card you will be reinvoiced at the 'without card' price if applicable.

Smart VIP Card prices apply instore and on the SmartWeb for Smart VIP Card holders only so ensure you become a member today! Plus its easy and free! Either see the Smart Crew instore and they will set up & present your Smart VIP right there or start a new account online now for your membership and we will post it out in 2-4 days. If you wish to take advantage of our very Smart VIP Card prices with your order now and you don't have a Smart VIP Card yet, no problem! We will assign Smart VIP Card prices to your order and send out your membership card with the parcel. Please see this link to the Smart VIP Card page to for full membership card Terms & Conditions and to see all the benefits of the Smartest way to shop with Smart Marine!

**IMPORTANT, PLEASE NOTE: Photo I.D. is Required for Pre-Paid Online and Phone Orders for Collection: To ensure we can offer this very popular and convenient service, all pre-paid phone and online orders for collection by the customer in Smart Marine stores will require the presentation of photo i.d. and the signing of our form verifying you have collected the order. Acceptable forms of identification are drivers licence, passport, firearms licence and student i.d. We thank you for your support of this click and collect online service and our freecall phone order service and we look forward to seeing you in store.

GST / International Money Transfers / Overseas Credit Cards

GST Exemption

New Zealand GST tax (Goods & Services Tax) is not charged or included in prices on the SmartWeb for delivery addresses provided that are outside of New Zealand. To qualify for GST exemption, Smart Marine must exports the goods. If you prefer to use your own exporter/shipping company GST must be paid and can be refunded to your card if we are supplied the Bill of Lading confirming the goods have left NZ via your exporting company. Orders involving persons intending to take the items on a passenger plane as baggage, will also be required to pay GST and no GST refunds can be made as per the NZ IRD.

International Money Transfer Additional Charge

If you wish to deposit your payment into our account from an overseas account an NZD $15 additional fee applies. This fee does not apply to credit card payments. Please await the quote for shipping charges so you have the final total to deposit. This amount will include your purchase, shipping and the international money transfer fee. The order will be dispatched once the payment has arrived in our account, so you may prefer to use a credit card to save time.

Account Number: 12-3057-0638420-07 (also for NZ Direct Credits)
Swift Code: ASBBNZ2A or BSB No: 123057
Bank Name & Address: ASB Bank, East Auckland Business Banking, 323 Great South road, Greenlane, Auckland, New Zealand.

Overseas Credit Cards

Please ensure you provide your complete billing address as registered with your Credit Card provider. This is the address to which the Credit card statements are sent to. We verify this information with all overseas credit card orders. Smart Marine may also require a faxed/scanned copy of both sides of the credit card and photo id from the card holder. Acceptance of some cards may be declined for security and we will ask for an International Money Transfer instead. We will email the details if required.